Asia Room Network - FAQs

1. How does booking work?
2. What happens once my reservation is placed with Asia Room Network?
3. Can I make a reservation directly through the hotel?
4. What is a Reservation Reference Number?
5. How long does it take to confirm my reservations?
6. Why is the hotel that I selected is not available?
7. When is my booking complete?
8. What is the reservation voucher?
9. I've checked with the hotel and they have no booking under my name. Why?
10. What does it cost to use your service?
11. When do I need to pay for my reservation?
12. Why do I prepay my reservation?
13. Do I need a credit card to make a hotel reservation?
14. What credit cards do you accept?
15. Under what Merchant Name will the entry on my credit card statement show?
16. What are Credit Card refunds?
17. What is your cancellation policy?
18. What is the Hotel Policies for Children?

1. How does booking work?

Just select your desired hotel from our website, check on rates and hotel details and select room type hit the 'Book This Room Type' button and then select your bed type and input guest information into our booking system and it will respond to you with the total amount due for your reservation If acceptable - and you wish to make your reservation, please input your credit card information or if your booking more than 7 day before arrival you can send by fax and hit the 'Complete This Booking Now' button

Once you've submitted your Booking Request our Customer Service Agents will immediately attend to your booking details. For any questions during the booking process you are also welcome to contact us by, phone, or fax or email. Our Customer Service Agents are on standby 24x7.

Once availability for your booking request has been confirmed and your payment has been successfully processed you will receive your HOTEL VOUCHER by email. In the event that the hotel is not available we will suggest an alternative hotel to you.

2. What happens once my reservation is placed with Asia Room Network?

Our Customer Service Agents will immediately proceed with your request and send you a booking summary detailing the reservation. Normally, within 24 hours, you will be notified via email with confirmation.

3. Can I make a reservation directly through the hotel?

The Discount rates published by Asia Room Network are only available through our service. If you reserve directly with the hotel, you can expect to be quoted significantly higher rates ("published rate" or "walk-in rate").

4. What is a Reservation Reference Number?

Once you submitted a booking request our reservation system will automatically assign a BOOKING ID or Reference Number to the booking process.

In all email exchanges, please make sure that the BOOKING ID is included in the subject line of your message. Our automatic routing system will then file it with the rest of the information about your booking request. Similarly, if you should need to contact us, please state your BOOKING ID.

5. How long does it take to confirm my reservations?

The entire process takes about 24 hours on weekdays.

6. Why is the hotel that I selected is not available?

Despite our comprehensive hotel room inventory there may be times when your selected hotel may not be available. This may be due to peak booking periods or specials events. In this case we will notify you by e-mail and suggest to you an alternative hotel.

7. When is my booking complete?

Your booking is final once we have sent the HOTEL VOUCHER to the email address provided during your booking process. The HOTEL VOUCHER will be made out to the guest name as defined in your booking request and must be presented upon check-in at the hotel.

8. What is the reservation voucher?

Once your reservation has been processed you will receive your Hotel Voucher by email. The Hotel Voucher should be presented to the hotel upon check-in.

9. I've checked with the hotel and they have no booking under my name. Why?

You may find when contacting the hotel directly to check on your booking, the particular hotel may not have any record of your booking on file. This is due to the fact that we primarily operate through allotments made available to us by hotel room wholesalers. Allotments may be utilized by our room wholesalers partners at any time prior to your arrival, not necessarily immediately once your booking has been processed. If you are in doubt of the status of your booking do not hesitate to contact us. Our Customer Service Agents are standing by 24x7.

10. What does it cost to use your service?

Does not charge you to use our service. The published discounted rate, listed for each hotel, includes all applicable hotel service charges and local taxes. This is the only amount that you pay.

11. When do I need to pay for my reservation?

Though we ask for your credit card details to proceed with your Booking Request, your credit card will only be charged once your room reservation is confirmed and we have emailed your hotel voucher to the email address provided during your Booking Request. We also do understand your need for flexibility when it comes to planning your accommodation details. Please note that our Booking Conditions provide the maximum flexibility with regard to amendment or cancellation requests.

12. Why do I prepay my reservation?

We are simply a travel agent for the hotels available on our websites. The discounted rates are only available on a prepayment basis.

13. Do I need a credit card to make a hotel reservation?

Yes. For your convenience, we offers credit card payment directly via this web site. You may also submit your credit details by fax.

14. What credit cards do you accept?

We accept payment by Visa, MasterCard, AMEX.

15. Under what Merchant Name will the entry on my credit card statement show?

The charge will appear as www.ASIAROOM.net on your credit card statement.

16. What are Credit Card refunds?

Please note that refunds will be made in the form of a credit refund. I.e. we will credit the amount back to your credit card.

All credit card refunds will be processed in a timely manner. The refund process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 15-45 working days for the proceeds to show in your account.

17. What is your cancellation policy?

We do not charge any cancellation fee for rooms that have not been confirmed. However once your room has been confirmed, you are subject to the cancellation policies detailed below. The cancellation policy below applies to all bookings unless the hotel you have booked with has different terms and conditions to those stated below. It is in your best interests to be aware of any cancellation policies that apply and fees that you may incur as a result of a cancellation. Any policies dictated by the hotel will always take precedent over the policy stated here. We will of course inform you clearly and completely if this is the case with your booking. If you cancel:

NOTE: Unless you are informed otherwise on your confirmation e-mail.
Some hotels have policies that are not the same as the above table and therefore it is in your interest to pay very careful attention to any information we pass on to you about this matter if you think that these policies may apply to your booking

If you do not wish to keep a reservation YOU MUST:
Cancel by sending us an e-mail with the word "CANCEL" in the subject line and quoting your booking ID if you have one, or the hotel name and relevant dates.Failure to do so will result in you being subject to the conditions described above so it is imperative that you let us know as early as possible.

Extension of stay
Be sure to make your reservation for the full duration of your stay. If you do need to extend your booking after arrival, you will need to contact our Reservations office as the hotel will not offer you these discount prices (Hotel will charge you full walk-in rates).

Shortening your stay
We would love to be as flexible as we can regarding this issue. However, as an agent, Asia Room Network has to abide by the individual hotel policies regarding refunds. Essentially, if the hotel charges you for the nights you cancelled, we do too. If the hotel does not charge you, neither do we and we will refund the amount to you less 10% administration charge. You must cancel the unwanted room nights with us as well as the hotel receptionist or you will not receive your refund if applicable.

No Show (Non-use of reservation)
If, for any reason you don’t utilise your reservation and fail to contact us to cancel it, we do not refund any monies pertaining to said booking. The reason for this is that as far as the hotel is concerned the room is booked and they cannot let anyone else occupy it, in case you arrive. Thus the room is held, un-occupied, until they are notified otherwise.

18. What is the Hotel Policies for Children?

Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement may differ pending on the specific hotel's policy though. Any child over the age of 12 is considered an adult by the hotel industry. Normal charges will apply both for the room and breakfast.

The general policy concerning the charging of room and breakfast for children traveling together with their parents or family is as follows.

• Children more than 12 years of age: Any child this age is considered an adult by the hotel industry. Normal charges will apply both for the room and the breakfast.
• The child supplements apply to children between the ages of 2-12 years (unless a different age range is specified). They only apply in twin or double rooms.
• Free baby cots for babies are only suitable for children under 2 years old.

Child supplements will not be available if the child age is not specified at the time of booking and we will charge for three adults in a triple room if this information is not supplied.

The children policy differs from hotel to hotel, and we will have to follow the hotel's own policy. Our Client Service will advise the total costs for children before charging your credit card.